Frequently Asked Questions

Business insurance,
explained plainly.

Straight answers about Worksured, why commercial insurance matters for the trades, and how to get covered — no jargon, no sales pitch.

About Worksured Why It Matters Coverage Getting Covered Claims Trades We Cover Your Account

Who is Worksured?

Worksured is a Canadian commercial insurance brokerage built for contractors and tradespeople — not office workers, not desk jobs. We help electricians, plumbers, HVAC techs, roofers, general contractors, and crews across the country get real coverage online, in about five minutes, without sitting through a sales call.

What is Worksured?

Worksured is a Canadian commercial insurance brokerage. We connect tradespeople and contractors with the coverage their business needs — General Liability, Commercial Auto, Tools & Equipment, and Errors & Omissions — through a straightforward online quote process backed by licensed brokers.

Is Worksured an insurance company, or a broker?

We're a broker. That means we don't underwrite policies ourselves — we work with insurance carriers to place your coverage and act on your behalf if something comes up, like a claim or a renewal. Think of us as the people making sure you're matched with the right policy, not another middleman slowing things down.

Why did Worksured start?

Because the way tradespeople usually buy commercial insurance — phone tag, paperwork, waiting on a callback — doesn't match how the trades actually run their businesses. Worksured was built so you can compare coverage, get a real quote, and buy your policy online, on your schedule, without missing a day of work.

Is Worksured licensed to sell insurance in my province?

Worksured Inc. is a federally incorporated Canadian brokerage. Licensing requirements vary by province — if you're ever unsure whether we can place coverage where you operate, ask us directly when you request a quote and we'll confirm before moving forward.

Is my information safe when I request a quote online?

Yes. Your information is submitted securely and only used to prepare your quote and policy. We don't sell your data, and a licensed broker reviews every application before coverage is bound.

Do I actually need this?

Short answer: almost certainly yes, if you're doing paid work. Here's why.

I'm a one-person operation — do I really need commercial insurance?

If you're doing paid work — even solo, even part-time — you're exposed to the same risks as a bigger crew: a client's property gets damaged, a tool gets stolen off a job site, someone gets hurt because of your work. Personal insurance and homeowner's policies generally don't cover business activity. Commercial insurance is what actually protects you and the business you've built.

What happens if I work without insurance and something goes wrong?

You're on the hook personally. Without coverage, a lawsuit, an injury claim, or a piece of damaged property comes out of your own pocket — and depending on the size of the claim, that can mean losing the business, your tools, even personal assets. Insurance exists so one bad day on a job site doesn't end the business you've spent years building.

Do general contractors or property managers actually require me to carry insurance?

Almost always, yes. Most GCs, property managers, and commercial clients won't let you on site — or won't sign a contract with you — without proof of insurance. It's usually one of the first questions you'll get asked before you're allowed to start work.

What's a Certificate of Insurance (COI), and why does everyone keep asking for one?

A COI is a simple document that proves you're insured — what coverage you carry, your limits, and when the policy expires. General contractors, property managers, and clients ask for one to confirm you're covered before you set foot on their job site. Once you're insured through Worksured, getting a COI when you need one is part of managing your policy.

What actually gets covered?

We focus on the coverage lines commercial trades actually need — not a long list of add-ons you'll never use.

What does General Liability (CGL) cover?

General Liability covers third-party bodily injury and property damage that happens because of your work — for example, if a client trips over your equipment, or your crew accidentally damages something on site. It's the coverage almost every job site and contract requires, and it's usually the foundation of a trade's insurance program.

What does Tools & Equipment coverage protect?

This covers the tools and equipment you rely on to do your job — whether they're on the job site, in transit, or in storage. If your gear is stolen, damaged, or destroyed, this is what gets you back to work instead of eating the replacement cost yourself.

What is Errors & Omissions (E&O), and do I need it?

E&O — sometimes called professional liability — covers claims that your advice or workmanship caused a financial loss, even without physical damage. It matters most for trades that give estimates, specs, or professional recommendations as part of the job, where a mistake could cost a client money rather than cause an injury.

What does Commercial Auto cover, and do I need it for my work truck?

If a vehicle is used for business — hauling tools, driving to job sites, towing a trailer — it generally needs commercial auto coverage, not a personal policy. Personal auto insurance can deny a claim entirely if it turns out the vehicle was being used for work at the time of an accident.

Can I combine multiple types of coverage into one policy?

Yes — most tradespeople bundle General Liability with Tools & Equipment, Commercial Auto, and/or E&O based on what their work actually requires. When you get a quote, we'll help you figure out which combination fits your trade.

Does Worksured also handle Workers' Compensation (WSIB/WCB)?

Not directly — workers' compensation coverage is administered provincially (WSIB in Ontario, WCB in other provinces) rather than sold through a broker. If you have employees, check your provincial requirements separately; we're happy to point you in the right direction when you get a quote.

How does buying a policy actually work?

Five steps, about five minutes, completely online.

How does the online quote process work?

Five simple steps: tell us about your trade, your operations, where you work, your business history, and your contact details. A Worksured broker follows up with your quote — no waiting rooms, no cold calls.

Do I have to talk to a broker, or is everything automated?

You can complete the whole process online without a phone call. If you want to talk it through, our AI guide Winston can walk you through any step, and can connect you with a licensed broker any time you'd like a human in the loop.

How long does it take to actually get a policy in place?

Most applications hear back from a broker within one business day of submitting a quote request. Exact timing depends on your trade and the coverage you're after.

What information should I have ready before I start?

Basics about your business — your trade, expected annual revenue, number of employees, years in business, the types of job sites you work on, and your current insurance (if any). Having this on hand makes the five-minute form faster.

I use subcontractors — does that change my quote?

It can. We ask whether you use subcontractors, what share of your revenue goes to them, and whether they carry their own General Liability coverage, since that affects your risk profile and your quote.

Something happened — now what?

Need the full walkthrough? See our dedicated Claims FAQ for everything about filing, timelines, and what to expect.

How do I file a claim?

Through the Claims section of our site — fill in your policy number, a description of what happened, and your contact details, and a Worksured broker takes it from there.

How quickly will someone get back to me?

Typically within one business day of submitting a claim.

What if I need help right away?

Chat with Winston, our AI guide, any time — he can walk you through next steps and loop in a licensed broker quickly if you need one.

Is my trade covered?

We built Worksured for people who do real, physical work — not a narrow list of "approved" occupations.

ElectriciansPlumbersHVAC TechsRoofers GC'sCarpentersLandscapersPainters WeldersMasonryFlooringAnd More
My trade isn't listed on the site — can you still cover me?

Likely, yes. The list above covers the most common trades we insure, but it isn't exhaustive. Start a quote and tell us what you do — if we can place your coverage, we will; if it's outside what we currently offer, we'll tell you plainly instead of wasting your time.

Managing your policy online

Do I need an account to get a quote?

No — you can request a quote without creating an account. An account just makes it easier to come back and manage your policy afterward.

How do I manage my policy after I'm covered?

Log in from any page using the "Log In" button in the top navigation. Your account gives you a home for your policy details, claims, documents, and billing in one place.

How do I update my billing information or get a copy of a document?

Once you're logged in, billing and documents are both available from your account. If you need something sooner, a Worksured broker can help directly.

Still have questions?

Get a real quote in about five minutes, or chat with Winston any time.

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